Change Management & Adoption

We map out early on what the change programme means for everyone involved in the organisation. Based on that, we determine how and when to involve employees and stakeholders and what support is needed to make the change land. We tailor the approach to the organisation and to the phasing of the project.

When is this relevant?

Every S2P transformation affects processes, systems, roles or responsibilities. It’s important to know in advance what this will require of the organisation. For example when implementing new technology, harmonising processes or restructuring the procurement organisation.

What we do

• Map the change impact per target group
• Analyse readiness for change and potential bottlenecks
• Define change objectives and principles
• Develop the change strategy and approach
• Work out communication, training and adoption activities
• Align the change approach with the project planning and implementation

What it delivers

• Insight into the impact of the change
• A targeted approach for every target group
• Change activities that fit the implementation
• An organisation that is prepared in time for what’s changing

An S2P transformation touches a wide range of interests and responsibilities within the organisation. Our experts map the relevant stakeholders and involve them in the programme in a targeted way. We listen to what’s going on, make interests and potential resistance open for discussion and help create ownership of the new way of working.

When is this relevant?

When a change affects several departments, locations or user groups and different interests come together. Or when active involvement from management, process owners and other key people is needed to make decisions and move the change forward.

What we do

• Stakeholder analysis and mapping
• Clarify interests, influence and readiness for change
• Identify and activate sponsors and key stakeholders
• Strengthen ownership among important stakeholders
• Tailor communication and engagement to different target groups

What it delivers

• Clarity on interests and responsibilities
• Active involvement of the right stakeholders
• Broader support and stronger ownership
• Early insight into resistance and potential bottlenecks
• A better basis for decision-making and change.

Our experts prepare users, key users and administrators in a targeted way for new processes and technology. Training is tailored to their role and day-to-day work. It’s not just about knowing how a system works, but above all about understanding what’s changing and what the new way of working looks like.

When is this relevant?

New processes or technology require different knowledge and skills from employees. For example ahead of a go-live, during a phased rollout or when key users and administrators take on a supporting role within the organisation.

What we do

• Map training needs by target group and role
• Draw up a training and coaching approach
• Develop role-specific training materials
• Train and support users, key users and administrators
• Provide guidance around go-live and in the first period afterwards.

What it delivers

• Users who understand what’s expected of them
• Knowledge and skills that fit the new way of working
• Key users and administrators who can fulfil their role independently
• Greater confidence in the transition to new processes and technology.

Adoption goes further than training or using a new system. It’s about employees applying new processes and ways of working consistently and genuinely letting go of old routines. We follow how the change lands in practice, investigate where obstacles arise and adjust in a targeted way where needed.

When is this relevant?

New processes and technology have been implemented, but the desired use isn’t a given. For example when old ways of working persist, processes are bypassed or differences in adoption between teams or user groups become visible.

What we do

• Define goals for adoption and desired behaviour
• Track and measure usage and adoption
• Gather feedback from users and key users
• Analyse obstacles in process, data, system or behaviour
• Deploy targeted interventions for specific target groups

What it delivers

• New processes and technology that are actually used
• More consistency in the desired way of working
• Insight into adoption and any bottlenecks
• Targeted adjustment where usage or behaviour lags behind
• Change that’s embedded in the organisation for the long term.